The Basics of Process Modelling:
- Business Process Management Life-Cycle - how it can enable companies to improve their processes.
- Process Architecture - identifying high level processes at a company and its process hierarchy.
- BPMN process model language - using core elements to model simple business processes.
Qualitative Process Analysis:
- Techniques aimed at improving process based on qualitative analysis such as value, root cause, pareto, waste analysis and issue register.
- Practice with real-life inspired cases and/or processes of your own company.
Quantitative Process Analysis:
- Development of process metrics - techniques that analyse process performance (time, cost, and quality) flow analysis, and queueing analysis.
- Basics of process simulation.
Incremental Process Improvement:
- How to identify and prioritise parts of a business process that can be improved.
- How to make surgical changes to improve the process from time, cost, and/or quality perspective.
- How a process can be transformed and re-designed to generate significant performance improvements.
- The principles of process re-engineering and how different technologies can enable such re-designs.
Evidence-based Process Management (Process Mining)*:
- Basic of process mining techniques that allow for automated and data driven analysis of processes from IT system logs.
- Basic concepts of process mining, an open source tool, and how process mining can be used to identify improvement opportunities in the business processes of your company.
*This module can be given in two versions, one for business people with no programming background and one adapted for programmers.
Modelling Processes with Stakeholders:
- How to model processes with various process participants in workshop settings.
- How to approach process modelling, its verification, organizing process models, and managing different personalities among process participants.
Business Processes and Requirement Analysis:
- Using business process models to elicit requirements for a new IT solution or an IT change project.
- Verifying or reviewing proposed enhancements to an existing IT solution.
- Developing criteria for comparative off-the-shelf IT systems.