Business Process Management
Business Processes are the DNA of companies. A well-designed portfolio of business processes provides a fundamental competitive advantage, and helps companies to be in better shape to innovate and stay ahead of their competitors.
With this training, you will learn a range of techniques to identify, to model, to analyse and to re-design business processes in order to gain in efficiency, quality and innovation capability.
Every industry is different and every company needs to improve their processes differently depending on their strategy and internal culture. Accordingly, this training programme is structured into modules, and can be customised to the specific needs, priorities and culture of your company.
Who Should Attend?
This course is particularly relevant for anyone who is involved in or responsible for processes, work with developing products/services or various aspects of company performance. This includes those who do the work of;
- Process Analysts or Process Owners/Managers/Specialists
- Business Analysts or Business System Analysts
- Requirement Analysts/Specialists
- Project Managers
- Domain Experts, Subject Matter Experts, or End Users involved in Projects
The knowledge and skills are gained by combining lectures, discussions, examples, and exercises. The BPM Training is best delivered in full day sessions. The training can be anywhere from 1 day to 4 days depending on modules agreed upon.
Our BPM trainers are from the University of Tartu and have extensive academic and industry experience within the field of BPM.
The Basics of Process Modelling:
- Business Process Management Life-Cycle - how it can enable companies to improve their processes.
- Process Architecture - identifying high level processes at a company and its process hierarchy.
- BPMN process model language - using core elements to model simple business processes.
Qualitative Process Analysis:
- Techniques aimed at improving process based on qualitative analysis such as value, root cause, pareto, waste analysis and issue register.
- Practice with real-life inspired cases and/or processes of your own company.
Quantitative Process Analysis:
- Development of process metrics - techniques that analyse process performance (time, cost, and quality) flow analysis, and queueing analysis.
- Basics of process simulation.
Incremental Process Improvement:
- How to identify and prioritise parts of a business process that can be improved.
- How to make surgical changes to improve the process from time, cost, and/or quality perspective.
- How a process can be transformed and re-designed to generate significant performance improvements.
- The principles of process re-engineering and how different technologies can enable such re-designs.
Evidence-based Process Management (Process Mining)*:
- Basic of process mining techniques that allow for automated and data driven analysis of processes from IT system logs.
- Basic concepts of process mining, an open source tool, and how process mining can be used to identify improvement opportunities in the business processes of your company.
*This module can be given in two versions, one for business people with no programming background and one adapted for programmers.
Modelling Processes with Stakeholders:
- How to model processes with various process participants in workshop settings.
- How to approach process modelling, its verification, organizing process models, and managing different personalities among process participants.
Business Processes and Requirement Analysis:
- Using business process models to elicit requirements for a new IT solution or an IT change project.
- Verifying or reviewing proposed enhancements to an existing IT solution.
- Developing criteria for comparative off-the-shelf IT systems.
People and contact
Professor at UT Institute of Computer Science
- 8 years of experience in the BPM research group at Queensland University of Technology, Australia
- 9 years of experience teaching BPM in academia and industry
- Instructor of 12+ corporate BPM training courses in Australia and India
- Visiting Researcher at SAP (2004-2007)
- Co-author of the book “Fundamentals of Business Process Management”
- Second most-cited researcher in the field of BPM
- Organiser of the BPM’2012 conference (bpm2012.ut.ee) with 250+ participants, 50+ speakers
- Regular speaker at BPM seminars and tutorials
- Teaches courses on Business process management, BPMN modeling, Systems modeling (UML), Service-Oriented Architectures
PhD from University of Tartu, Estonia
MBA from Stockholm University, Sweden
- Teaches courses such as Business Process Management, Business Analysis, and
- Software Product Management
- Conducts research on Digital Technologies and Process Innovation
- 10 years of experience as business analyst at Handelsbanken
- Extensive experience in modelling and analysis, particularly within the domain of banking and securities trading processes
- Experience in extracting IT requirements from process models
Futher information and offers:
Partner Relations Manager
Tel: +372 737 6415
E-post: anne.jaager [ät] ut.ee